Terms of use & Privacy Policy


1.- Object of the contract: The object of the present contract is the rental without a driver of the vehicle described in the specific conditions, for the private transport of passengers and their luggage. The renter must keep a copy of the contract in the rented vehicle at all times.

2.- Rental period: The rental period is that stated in the specific conditions specifying the date and time of exit and the date and time of entry. In consequence, return of the vehicle before the end of the period does not entitle the renter to a refund or deduction of any amount whatsoever of the price to be paid or already paid or of the amount paid as coverage premium taken out. Ibiza Best Car reserves the right to withdraw the vehicle from the renter at any time with the sole obligation of reimbursing the possible remaining balance in their favour as agreed in the contract or to replace it for another vehicle of the same conditions.

3.- Contract extension: should the renter want to extend the initially agreed rental period, they must give express written notification to Ibiza Best Car, with a minimum notice of 24 hours before the agreed date expires. The minimum extension period shall be at least 1 day (24 hours). The extension conditions shall be identical to those stipulated in the original contract and the renter undertakes to pay the corresponding proportional amount pursuant to the charge in force in the season(s) when it is requested. Should the contract not be extended or be extended after expiry, the amount corresponding to the days of rental elapsed shall be charged plus a surcharge of €60.00/ per day for every day of delay. In all events, extension of the period is always voluntary for Ibiza Best Car, which can demand the vehicle to be returned at the end of the stipulated period.

4.- Vehicle not returned within the stipulated period: if the vehicle is not returned upon expiry of the contract or its extension, the renter will be reported to the police as having stolen it.

5.- Delivery and return of the vehicle: this shall be performed to the Ibiza Best Carfacilities indicated in the present contract and always before expiry of the agreed rental period. All returns made later than this shall be sanctioned in the terms stipulated in clause three of this contract. This is €60 per day plus the amount of the rental according to the charges in force. Furthermore, the delivery or return of the vehicle outside the office’s opening hours (8:00 am to 9:00 pm) shall incur a compulsory charge of €39.00 per service.

Should the vehicle be returned or abandoned in a public car park within the Office’s opening hours, the office will charge the customer the cost of said public car park plus €90.00 as a vehicle recovery charge.

Use of the vehicle after expiry of the rental period or its extension shall be understood as unauthorised use for the purposes of clause twelve of the present contract.

6.- In the event of any faults, breakdowns or accidents outside the agreed rental period, the renter shall be directly responsible for payment of all damage, repairs and expenses the rented vehicle may incur.

7.- Prices and charges: The contract prices shall comply with the current rates made available to the general public in the rental company’s premises and/or website. The renter expressly states that he/she is aware of its content prior to this contract, in particular regarding vehicle type and the contract type chosen. All prices shall be indicated in euros. The price does not include fuel. Our prices shall include mileage limited to 1,500kms for every 30 day rental period, compulsory coverage legally established by Spanish legislation. Any surplus mileage shall be billed at €0.3 per km.

8.- Coverage: Basic CDW coverage: The coverage considered basic includes an excess for damages depending on the segment or category of vehicle, as detailed below:

Excess and/or deposit of: €600.00 for groups EBMR, MBMR, ECMR, MBAR, EDAR. €750.00 for groups CDMR, CKMR, CVMR, CDAR, CWAR, IBMR, HDMD, CXMR, IDMR, IDAR, IVMR, SGMR, MTMR, MTAR, ETMR, CFMR, CSAR. €900.00 for groups SDMR, FVMR, FXMR, FXAR. €1,500,00 for groups SDAR, FWMR, SDAR. €2,500.00 for groups SFMR, SFAR. €3,500.00 for groups SXAR, PFAR, XFAR. €6,000.00 for groups LXAR. Compulsory and voluntary civil liability insurance up to €50,000,000, individual accidents and legal defence.

Optional coverage: Road assistance coverage (CAR): If you take out this category of insurance, you will not have to pay the cost of tow-trucks and the change or replacement of your vehicle in the event of any minor accidents. This charge appears in your contract by default and the driver must waive it if not interested in taking it out. The amount of this supplement ranges from €10 to €30 depending on the category of the vehicle in the contract. Wheel and Windscreen (CGT): By taking out this category, the customer can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The amount of this supplement ranges from €5 to €10 depending on the category of the vehicle contracted per day of rental. Fully comprehensive coverage (SCDW): By taking out this additional expansion, the customer is exempted from paying the deposit. This extra does not include Wheel and Windscreen (CGT) or road assistance cover. The amount of this supplement ranges from €9 to €18 depending on the category of the vehicle contracted per day of rental

General Exclusions: None of the coverage detailed includes damages to the vehicle underbody, oil pan, clutch, gearbox, vehicle ceiling, linings, rear-view mirrors, wing mirrors, damage to upholstery, tyres (only included in wheel and windscreen CGT), windscreens and/or windows (only included in wheel and windscreen CGT), misfuelling, removable components of the vehicle (antenna, trays, gps, multimedia cards, ashtrays, lighters… or other electronic equipment), loss or breakage of keys, loss or breakage of antennas, faults arising due to misuse, damage to additional elements, excess soiling, three levels of soiling, (examples: sand or similar €30 – vomiting or other €90 or parts to be replaced as they cannot be recovered due to soiling according to the manufacturer’s rates + labour), copy of documentation €30, safety kit (triangle and vest) Alloy Rim anti-theft screws, missing headrest, missing boot tray, seats and children’s booster seats, Road assistance and tow-truck (only included in CAR), Replacement of vehicle in the event of fault/breakdown (only included in CAR). None of the coverage categories shall cover damages to the insured vehicle as a result of: Wars. Natural catastrophes and natural phenomena (hailstones, snowstorms or other). Terrorism, disturbances or uprisings. Acts of the State Security Bodies and Forces. Participation in competitions. Driving without a driving licence, or without the rental company’s authorisation. Assignment of the vehicle to a third party. Driving under the effects of alcohol, drugs or narcotics. These damages shall be at the expense of the Renter. The coverage shall in no case cover personal effects left, stored or transported in the vehicle. NEVER LEAVE ANY VALUABLES IN THE CAR AND ALWAYS MAKE SURE YOU LOCK IT PROPERLY WITH THE KEY.

9.- In the event of an accident or crime (see point 11) committed against the vehicle the renter must:

a. Immediately report what has happened to the police.

b. Complete the accident report using the official model located in the vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number.

c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses.

d. Do not prejudge or acknowledge any responsibility for the accident.

e. Do not abandon the vehicle without taking the appropriate measures to protect it from subsequent damage, leaving it closed and without disturbing traffic.

f. Immediately inform Ibiza Best Car of the accident by calling the emergency telephone number: +34 607.016.409 or +34 633.462.881. In the event of an accident or crime Ibiza Best Car shall not be obliged to offer the renter another rental vehicle. If Ibiza Best Car accepts to replace the vehicle for another, the customer must pay for a new rental under the current conditions in force at that time. Ibiza Best Car shall charge €60 for processing the accident report(s).

10.- The following are examples of criminal acts against the vehicle: Robbery or theft of the vehicle, Robbery or theft of external or internal parts of the vehicle, such as wheels, tyres or seats. Burglary causing damage to the windows or bodywork. Vandalism to the vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.

11.- Unauthorised use of the vehicle: The renter shall be responsible for using the vehicle with due care, in accordance with its characteristics, respecting traffic regulations in force and, at all times, avoiding any situations that may cause damage to the vehicle or to third parties. The renter is also responsible for not allowing any person other than those authorised pursuant to the contract to drive the vehicle and shall be directly responsible for any damages caused to the vehicle or third parties in said case. Any case that breaches the stipulations of this paragraph shall be understood as unauthorised use.

The renter shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the renter shall be obliged to pay all costs arising due to said damages. This sum shall be paid by charging it to the renter’s credit card, charged to the deposit amount or in cash, which the renter agrees to from this time. The renter’s signature on the rental contract shall be considered acceptance of the rental conditions stated in this contract. In the event of any legal proceedings, the renter shall pay all costs arising from said proceedings, lawyers, attorneys and costs, even if their intervention is not procedurally mandatory. Unauthorised use includes, but is not restricted to, the following cases given by way of example: • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes or driving which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the renter declares to be aware of when signing this contract. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the renter. • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts (see price list). • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the contract either as renter(s) or additional driver(s). • Driving the vehicle outside of the island where the contract is made. • Use of the vehicle once the rental period has ended. IT IS ABSOLUTELY FORBIDDEN TO SMOKE INSIDE THE VEHICLE. Any breach of this obligation shall give rise to compensation for damages stipulated in the official table

12.- Driver(s): The renter must be of legal age and hold a driving licence which has been valid for at least 1 year at the time of renting the vehicle. Drivers who have held their driving licence for less than 2 years are considered new drivers and they must pay a supplement of €7.00 per day of rental with a maximum per contract of €70.00. There is also a special supplement for drivers over the age of 70 and young drivers under 25 years of age. This supplement is €7.00 per day of rental with a maximum per contract of €70.00. Where applicable, the additional driver(s) must be authorised by Ibiza Best Car, he/she/they must fulfil the same requirements as the renter, and his/her/their name(s) must be stated on the contract. The additional driver(s) must sign the rental contract together with the renter. The additional driver involves a surcharge of €5.00 per day’s rental.

13.- Joint and several liability: All renters and/or authorised drivers shall be jointly and severally liable for all the renter’s obligations arising from this contract and the laws applicable thereto.

14.- Loss of vehicle keys and documents: If lost, the costs incurred in making new copies of car keys shall be charged to the renter according to the official table of damages available to customers in the Ibiza Best Car office. The renter declares that they are aware of its content. In the event of loss of vehicle documents, €30 will be charged for their replacement.

15.- Lost property: The renter must remove all their personal effects from the vehicle. Ibiza Best Car assumes no liability whatsoever for any property found in the vehicle. Notwithstanding the foregoing, any objects found in the vehicle can be sent to the renter at their express request. Ibiza Best Car shall, in this case, charge a minimum of €15.00 for processing shipment of the property on top of actual shipment costs to be paid in full by the renter. The renter shall pay this total amount in advance to Ibiza Best Car.

16.- Traffic infringements: The renter shall be liable for immediate payment of any infringements of the law during the rental period. The renter must inform Ibiza Best Car of any fines against the vehicle or the driver during the period the vehicle is held for. Ibiza Best Car shall always charge €40.00 per sanction imposed on the renter for the notification and handling of fine notifications. Payment of the fines is not included in any coverage that can be taken out, irrespective of whether it contains a supplement. Should the authorities detain the vehicle due to any act or omission by the renter, for any cause whatsoever, he/she shall be liable and compensate Ibiza Best Car for all costs incurred as a result.

17.- Fuel Policy: All rented vehicles are initially collected with the tank filled up to its maximum capacity. For this, the customer must pay a supplement for the logistics services and management, in accordance with paragraph 19. Depending on the specific conditions of the booking, there may be variation in the methods, payments or deposits for the payment of the fuel provided in the tank and in accordance with the valid rates of the lessor (see current tables). The possible conditions agreed at the time of booking are shown below:

- Full/Empty: The customer must pay the value of the fuel in the tank and the non-refundable refuelling services established in clause 19 at the time of effective collection of the vehicle. No refund shall be made of surplus fuel which may remain in the tank at the effective end of the rental.

- Full/Refund: The customer must pay the non-refundable refuelling services established in clause 19 at the time of effective collection of the vehicle. The vehicle shall be collected with the tank filled up to its maximum capacity and at the time of its return the amount used according to the valid rate at the effective time of the rental shall be billed.  (See current tables).

- Full/Full: The vehicle shall be collected in its maximum refuelling capacity and this shall not be charged in advance. At the end of the rental period, the customer must completely fill up the tank with its maximum fuel capacity. Should it not be returned full, the lack of fuel and the refuelling service established in clause 19 shall be charged. The customer has the option of modifying the fuel policy mode agreed at the time of booking, to the option of their preference (Full/Empty – Full/Refund – Full/Full). For this purpose, an extra called Fuel Premium is made available.

It is the lessee’s responsibility to fill up the car with the correct fuel. The consequences of misfuelling are not covered by any of the insurance policies offered and shall carry a charge of between €180 and €1,250 depending on the model and fault caused.

18.- Additional services. The following personalised services are offered on an optional basis:

18.1 Home delivery (Door to Door) price from €20 to €120

18.2 Speedy Check In: €10 to €20

18.3 Extras and optional services: Gps €5 per day’s rental, Baby Seat €5 per day’s rental, Booster €5 per day’s rental, Maxi Cosi €7 per day’s rental, Open Roof €3 per day’s rental, guaranteed diesel vehicle €2 per day’s rental.

18.4 Special Premium customer conditions.

19.- Logistics service: Before being effectively handed over all vehicles shall be inspected, prepared and in perfect conditions of use, conservation and cleaning. As compensation for this service Ibiza Best Car shall receive an additional amount (non-reimbursable), depending on the group rented, as detailed below:

€15 for groups (MBMR, EBMR, MBAR, IBMR, MTMR, MTAR)



€30 for groups (FXMR, FXAR, FWMR)

€50 for groups (SXAR, PFAR, XFAR, LXAR)

20.- Vehicle maintenance: The renter receives the vehicle in perfect condition and must keep it in good condition. Any repairs performed in the garage or change of spare parts can only be carried out after receiving express, written authorisation from Ibiza Best Car. No repair costs shall be reimbursed without the prior consent and acceptance by Ibiza Best Car of the quote and the garage performing the repair. If said written consent is not given, the renter shall be fully liable for payment of said costs, both of the garage and spares.

21.- Payment: All services shall be paid for in advance. Ibiza Best Car shall establish a deposit for the rental in accordance with the excesses detailed in point 8. The return of the Deposit or other deposits or guarantees may range from 14 to 31 days depending on the bank used by the customer. Ibiza Best Car accepts most credit and debit cards, bearing in mind the following points: Payment with VISA and MASTERCARD credit card. Payment with American Express (AMEX) carries a surcharge of 5% for transaction. In no case can this card be used to pay the deposit. Payment with debit card carries a surcharge of €6 per transaction up to a maximum per contract of €18. Payment with debit card carries a surcharge of €6 per transaction up to a maximum cost of €18 per contract. Payment by bank transfer: it carries a surcharge of €3. It must be performed at least 72 hours before collecting the vehicle. Cash payment: Must be performed directly at the cash desk. If this type of payment is chosen and any of the risk coverage is waived, the customer must pay the deposit required via credit cards. Never in cash. Should the customer not choose any of our coverages he/she expressly accepts to pay for any damages occurring to the vehicle throughout the rental period.

22.-The renter expressly accepts that the vehicle rented is identified with the logotype and advertising of Ibiza Best Car, rental company, undertaking to maintain the corresponding stickers on their vehicle throughout the rental period. A direct discount to the contract price is applied to the contract as compensation for this. Breach by the renter of this obligation will entail a return of the discount applied and without prejudice to the damages that may have been caused to the vehicle due to removal of the stickers.

23.- Framework agreement: The present conditions have the character of framework contract, and are applicable to all rental contracts that the same renter signs with Ibiza Best Car. The specific conditions attached hereto duly signed are also an integral part of the contract and, as such, mandatory.

24.- Privacy policy: For the purposes stipulated in Spanish Data Protection Act 15/1999, and in compliance with art. 5 of said body of law, we inform you that both the personal details provided and your photograph shall be included in a file called Customer File registered with the AEPD, held by Ibiza Best Car pitiusas S.L. as the party responsible for the File, with address at Avda Pedro Matutes Noguera, 22 - 07800 Ibiza, for the purpose of performing the activities of vehicle or commercial vehicle rental. You can exercise the rights of access, opposition, rectification and cancellation by requesting this in writing and with accreditation of your ID to the Ibiza Best Car pitiusas S.L. office at said address.

25.- Taxes: All prices detailed in the rates include 21% VAT. This is without prejudice to OTHER TAXES that, where applicable, the competent authorities may levy. In this case, they must be paid at the time of contracting.

26.- Jurisdiction and applicable law: This contract is governed by Spanish legislation. The parties submit to the Courts of Ibiza, expressly waiving the right to any jurisdiction that may correspond to them for all incidents and issues arising from this contract.

27.- Cancellation policy: All cancellations received with more than 72 hour’s notice before the effective collection date shall be free of charge. In the event of cancellation of the booking with less than 72 hour’s notice before the effective collection of the vehicle Ibiza Best Car shall charge 30% of the total price of the booking. Should the customer neither collect the vehicle within the agreed period nor notify of the cancellation with less than 72 hour’s notice before the effective collection date the customer must pay 100% of the booking price. All cancellations must be made in writing to the following email addresses:ibizabestcar@hotmail.com

28.- TRANSLATION The translations of these general conditions are merely for information purposes and are not legally binding in any detail of their wording. Only the Spanish version is valid.

Ibiza Best Car

Avenida Pere Matutes Noguera 105 - 07800 Ibiza

Calle Juan Guillén n°10                     - 07800 Ibiza

phone: +34 607.016.409 mail: info@Ibizabestcar.com

Ibiza Best Car pitiusas s.l. VAT n° ESB57599680

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